shipping & returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders over $80 receive free shipping within Australia. Yay!
Can I return something I've purchased?
If for some reason you are not completely happy with your purchase, we are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 7 business days of your delivery date.
Send your return request to hellothecosmeticfactory.com.au and we'll contact you with next steps.
The Cosmetic Factory allows returns and provides refunds under the following circumstances:
Damaged or incorrect items: If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 business days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
The Cosmetic Factory does not provide a refund if you simply change your mind on an item, so please choose your products carefully.
Important: it is always the customer’s responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened and in their original condition.